Return and Exchange Policy

First, CALL US at 856.905.1070.   Please do not return an item without first contacting us. We refuse all unauthorized returns. No Exceptions

 

You must notify us within two (2) days of delivered basket(s) to report any problem or damage.

We will need a photo sent to us via email at rucrafts13@gmail.com after receiving any damaged package prior to any consideration of a refund or exchange. You must provide a specific reason for the return or exchange.

 

Items approved for refund or exchange must be unused, unopened, and in original packaging.

 

All returns or exchanges must be sent via an insured and/or trackable carrier within 7 days of the “delivery date.

We will send you an email to notify you that we have received your returned item via email. You will also be notified of the decision regarding your claim within 7-10 business days.

 

Any refund or exchange will be made to the original credit card used for purchase. In the event that the original credit card used to make the purchase is invalid no refund or exchange will be apply.

 

If your request is approved, then your refund or exchange will be processed within 7 - 10 business days.

 

We reserve the right to apply a non-refundable handling fee and service charge equal to 30% of the total order on returned, damaged, or exchanged packages.

 

No store credit is available on returned or exchanged items.

 

No refund or exchange will be issued for custom designed baskets, incomplete or wrong addresses after order has been shipped, if a package is returned to us as undeliverable due to an incorrect address, if the packages is refused by the recipient, delivery fails arrive by

requested date, or on personalized items. No exceptions.

 

Use the form below to obtain a “Call Tag” (CT) and return instructions.

Cancellation Policy

No cancellations are accepted after 12 hours once order is confirmed. Cancellations made after order has shipped are subject to a non-refundable handling/restocking fee equal to 30% of the total order.

Substitution or “Missing” Products Policy

We reserve the right to substitute products of equal or greater value based on availability of products and during various seasons of the year.

Perishable or Shelf Stable Policy

We are not responsible for baskets that are not picked up causing perishable items to spoil nor are returns on shelf stable items accepted as they cannot be restocked or resold due to health regulations.

Dormitories or Hotel Policy

We are not responsible for stolen, misplaced packages delivered to public facilities including, but not limited to, dormitories and hotels.

RuCrafts Designs
Keep in touch
PO Box 4352
Cherry Hill, New Jersey
rucrafts13@gmail.com
About us

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